Metbet Terms & Conditions – Everything You Need to Know Before You Play

1 General Introduction & Applicability

These Terms & Conditions ("Terms") apply to the metbet platform and all associated services. metbet is an international online gaming platform operating under an international gaming licence. These Terms constitute a legally binding agreement between metbet and its members.

Using the metbet website, opening an account, or accessing any of our services constitutes your acceptance of these Terms & Conditions. If you disagree with any part of these terms, please refrain from using the metbet platform.

Metbet reserves the right to change, amend, or update these Terms & Conditions at any time. Changes take effect as soon as they are published on the website. It is each member's responsibility to check the terms regularly.

2 Account Registration & Eligibility

Anyone wishing to open an account on metbet must meet the following requirements:

• You must be at least 18 years old and online gaming must be legally permitted in your country of residence.
• Each person may hold only one account — multiple accounts from the same household, address, or device are not permitted.
• Accurate and truthful information must be provided at the time of registration. Using a false name, address, or identity document is strictly prohibited.
• Members are solely responsible for their account security. Passwords should never be shared with anyone else.
• Transferring, selling, or allowing a third party to use your account is strictly prohibited.

Metbet may request a national ID, passport, or other documents for identity verification at any time. Withdrawals may be held until verification is complete. This process is in place to protect our members.

3 Deposit & Withdrawal Policy

All financial transactions on metbet are fully secure and transparent. The following rules apply to deposits and withdrawals:

• All deposits must be made from the member's own account — third-party deposits are not accepted.
• Members must complete KYC verification before making a withdrawal.
• Metbet may hold suspicious or unusual transactions for investigation.
• Money laundering or the use of funds from illegal sources is strictly prohibited and will be handled in accordance with the law.

4 Bonus & Promotion Terms

Metbet regularly offers a variety of bonuses and promotions. Before claiming any offer, please review the general terms below:

• Welcome Bonus: New members receive a bonus on their first deposit. To withdraw this bonus, specific wagering requirements must be met.
• Reload Bonus: Weekly or monthly reload bonuses are available for existing members. Each bonus carries its own wagering requirements.
• Cashback: Cashback is offered on losses within a specified period. Cashback can generally be withdrawn directly.
• Free Spins: Free spins are offered on selected slots games. Wagering requirements apply to any winnings from free spins.
• Referral Bonus: Refer a friend to metbet and earn a referral bonus.

Metbet reserves the right to modify, cancel, or withdraw any bonus offer at any time. Bonus abuse or attempts to claim bonuses through multiple accounts will result in all associated accounts being closed and bonuses forfeited.

5 Game Rules & Fairness

All games on metbet use internationally certified Random Number Generator (RNG) technology, ensuring every game outcome is completely random and impartial. This technology is regularly audited by independent third-party auditors.

• All Live Casino games on metbet are powered by licensed providers including Evolution Gaming, Ezugi, and others.
• If a technical issue occurs during a game, the result of that round may be declared void.
• Metbet is not responsible for any loss of connection during gameplay.
• Bet amounts cannot be changed once confirmed.
• Exploiting any bug or glitch in a game is strictly prohibited.

For Sports Betting, metbet reserves the right to investigate and make a final decision in the event of any dispute over the outcome of a specific event. Betting using match-fixing or insider information is strictly prohibited.

6 Prohibited Activities

The following activities are strictly prohibited on the metbet platform:

• Creating multiple accounts or using another person's account.
• Playing games using bots, scripts, or automated software.
• Any attempt at hacking, phishing, or cyber attacks against the platform.
• Harassing, threatening, or demeaning other members.
• Using metbet for money laundering or any illegal financial activity.
• Any attempt to cheat or defraud within a game.
• Selling, transferring, or renting your account to a third party.

7 Responsible Gaming Policy

Metbet believes gaming is a form of entertainment, not a path to addiction. That is why metbet provides Responsible Gaming tools to all its members:

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Self-Exclusion: Option to take a break from gaming for a set period of time.
• Cooling-Off Period: Breaks can be taken ranging from 24 hours up to 6 months.
• Reality Check: Notifications about total playtime at set intervals.
• Loss Limit: Automatic stop-loss protection when losses exceed a set limit.

If you feel that gaming is having a negative impact on your life, contact metbet support immediately or visit the responsible gaming page. Our team is always ready to help.

8 Account Closure & Suspension

Metbet reserves the right to suspend or close accounts in the following circumstances:

• Violation of terms and conditions.
• Failure to verify identity or providing false information.
• If suspicious or fraudulent activity is detected.
• As directed by the regulatory authority.
• At the member's own request.

Members may request account closure at any time. Any available balance will be available for withdrawal, however active bonuses will be forfeited. Account closure requests must be submitted through metbet support.

9 Dispute Resolution

Metbet is committed to resolving all complaints and disputes promptly and fairly. If you encounter any issue, please contact metbet customer support first. Our support team is available 24/7.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex issues will be resolved within a maximum of 14 business days.
• Metbet's decisions are considered final; however, members are free to escalate independently to the relevant licensing authority.
• Metbet maintains full transparency and fairness in all dispute resolution matters.

10 Limitations & Disclaimers

Metbet operates its platform to the highest standards. However, metbet is not liable in the following situations:

• Any loss caused by the member's internet connection being disrupted.
• Issues caused by third-party software or hardware.
• Unexpected technical errors or server downtime.
• Losses resulting from unauthorized access to a member's account due to the member's own negligence in safeguarding their password.
• If services are suspended due to legal or regulatory requirements.

Metbet always strives to keep the platform running without interruption. However, brief downtime may occasionally occur for maintenance or upgrades. Members will be notified in advance whenever possible.