Metbet Privacy Policy – Our Commitment to Protecting Your Information

Your security is our number one priority at metbet. Read this Privacy Policy to learn exactly how we collect, store, and protect your information.

Last Updated: January 2026
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Key Points

Key highlights of the Privacy Policy at a glance

SSL encryption protection

All personal and financial information on the metbet platform is secured with 256-bit SSL encryption technology. No third party can access your data during transmission.

You are in control of your data

Metbet believes every member should have complete control over their own data. You can view, correct, or request deletion of your information at any time.

Your data is never sold

Metbet never sells or shares your personal information with third parties for commercial purposes. Safeguarding your privacy is a core principle of how we operate.

Cookie controls

Metbet uses cookies to enhance your browsing experience. You can manage cookies through your browser settings, including the option to disable non-essential cookies.

Minimal Data Collection

We collect only what is necessary — no excessive or irrelevant information is requested. We gather only what is needed to provide our services, nothing more.

Adherence to international standards

Metbet complies with international data protection regulations. Our policies are aligned with GDPR and other applicable international privacy laws.

Important Notice

By using the metbet platform, you are considered to have read and accepted this Privacy Policy. Any changes will be communicated through a notice on the website.

1 Introduction & Applicability

Welcome to metbet. This Privacy Policy ("Policy") applies to the metbet platform and all associated services. metbet is an international online gaming platform operating under an international gaming licence.

The purpose of this Privacy Policy is to clearly inform you of what types of information metbet collects, how that information is used, who it may be shared with, and how you can manage your own data.

Metbet always operates with full transparency. Your trust means everything to us — which is why we commit to using your information solely for the purpose of providing our services, and nothing else.

Our commitment

Metbet never sells your personal information to third parties. Protecting your privacy is our top priority.

2 What information we collect

Metbet collects only the information that is necessary. A detailed breakdown by data type is provided below:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, national ID For account verification and age confirmation
Contact Information Email, phone number, address For account management and communications
Financial information BKash/Nagad number, transaction history For payment processing and security
Usage Data Game history, login time, device information For service improvement and fraud prevention
Technical Information IP address, cookies, browser information For security and service improvement

Metbet does not collect information from minors. No one under the age of 18 is permitted to open an account, and any such account detected will be closed immediately.

3 How We Collect Your Data

Metbet collects information through several methods. We are committed to keeping you informed about each of them:

  • Direct Collection: Information you provide at registration, during KYC verification, or when contacting support.
  • Automatic Collection: Data collected automatically while using the platform via cookies, log files, and tracking technologies.
  • From third parties: Information received from payment providers (bKash, Nagad, Rocket) or identity verification agencies.
  • From public sources: Publicly available information where required to meet legal obligations or prevent fraud.
About cookies

Metbet uses cookies for analytics and performance improvement. You can disable cookies through your browser settings, though doing so may limit certain features.

4 Purpose of Data Use

Metbet uses your information only for specific, legitimate purposes. These purposes are outlined in detail below:

  • Account management: To create, maintain, and secure your account.
  • Service Delivery: To provide gaming services, process payments, and deliver customer support.
  • Identity Verification: To complete age verification and KYC processes, and to prevent fraud.
  • Legal obligations: To meet regulatory requirements and prevent money laundering.
  • Service Improvement: To enhance the platform experience and develop new features.
  • Contact: To contact you regarding important updates, promotions, and security-related matters.
  • Responsible Gaming: To actively support the prevention of gaming addiction.

Metbet will always obtain your consent before using your information for marketing purposes. You can opt out of marketing communications at any time.

5 Data Sharing Policy

Metbet never sells your personal data to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

  • Payment Providers: Shared with bKash, Nagad, Rocket, and other payment gateways solely to process transactions.
  • Technology Partners: Information shared with game providers strictly for the purpose of delivering gaming services.
  • For legal purposes: In response to court orders, regulatory authority requirements, or lawful requests from law enforcement agencies.
  • In the event of a business transfer: In the event of a company merger or acquisition, in which case you will be notified in advance.

All third parties with whom metbet shares data are bound by strict confidentiality agreements. Should any partner breach these terms, metbet will take immediate action.

International data transfers

As metbet operates international services, your data may in some cases be stored on servers located in other countries. In all such cases, international data protection standards are strictly followed.

6 Data Storage & Security

Metbet uses world-class technology to ensure the highest level of security for your data. The key components of our security framework are:

  • 256-bit SSL Encryption: Industry-standard encryption is applied to all data transmissions.
  • Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
  • Regular Security Audits: Third-party security experts regularly audit our security systems.
  • Restricted Access: Only authorized personnel are permitted to access sensitive information.
  • Data Backup: Regular backups are performed to ensure your data is never lost.

How long we retain your data depends on its type and applicable legal requirements. In some cases, certain data may be kept for up to five years after account closure for legal compliance purposes.

In the event of a security breach where your information may be at risk, metbet will notify you promptly and take all necessary steps to address the situation.

7 Your rights

Metbet believes every member has full rights over their own data. Your key rights are outlined below:

Your rights

Your data protection rights

Right to Access Your Data

You have the right to know what information metbet holds about you. You can contact our support team at any time to request a copy of your data.

Right to Rectification

You have the right to correct any inaccuracies in your information. Updates can be made through your account settings or by contacting support.

Right to Erasure

If you close your account, you may request that data not subject to legal retention obligations be deleted.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Right to Data Portability

You have the right to receive a copy of your data in a portable format that can be used with other services.

Right to lodge a complaint

If you believe your privacy rights have been violated, you may file a complaint directly with metbet support or the relevant authorities.

8 Cookie policy

Cookies are small text files stored on your device. metbet uses the following types of cookies:

  • Essential cookies: Essential for the platform's core functionality. Disabling these may cause certain services to stop working properly.
  • Performance Cookies: To understand how users interact with the platform — helping us improve the quality of our services.
  • Functionality Cookies: Helps remember your preferences and settings.
  • Marketing Cookies: Used to display relevant ads. You may request to disable these cookies.

Most browsers accept cookies by default, but you can adjust your browser settings to reject them if you prefer. Please note that disabling cookies may limit certain features of the metbet platform.

Session Cookies vs. Persistent Cookies

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a set period. metbet uses both types, while always keeping data collection to the minimum necessary.

9 Children's Privacy

Metbet is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors.

Age is verified at registration, and further verification may be required in cases of suspicion. If an underage account is identified, it will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child has opened an account on metbet, please contact our support team immediately. We will take prompt action.

18+ Only

Metbet strictly enforces an 18+ policy. Allowing or encouraging minors to gamble is a criminal offence.

10 Policy Changes & Contact

Metbet may update this Privacy Policy from time to time. You will be notified of any significant changes via email or an on-platform notice.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact the metbet support team. Our support team is available 24/7, seven days a week.

Contact Us

For any privacy-related questions or complaints, please contact our support team. Email: [email protected]. We aim to respond within 48 hours.

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